Privacy Policy

REMA takes the protection of your private data seriously. With these notes we would like to inform you which data REMA collects about you, how REMA uses this data and what options you have to learn more about REMA's data processing or to intervene.

2. Log Information

Every time the REMA website and web shop is accessed, log information (e.g. browser type, date and time of access, URL accessed, operating system and IP address) is transmitted. This data is not assigned to any person, is evaluated in anonymous form for statistical purposes and then deleted.

3. Data processing

REMA would like to point out that all customer and supplier-related data you provide will be stored and processed using electronic data processing by REMA.

4. Retrieve contact details in the web shop

The customer has the option at any time to call up and change the contact data they have stored in the web shop. 

5. Personal Data

REMA collects the personal data collected in connection with the contractual relationship (so-called inventory data) and/or for the purpose of using the web shop or for the purpose of billing for the use of the web shop (so-called usage data) of the customer for processing of the contractual relationship or for billing purposes. 

Furthermore, REMA can use your personal data for customer care and for the delivery of information that you may find useful about REMA products and offers. 

REMA may disclose your personal data to third parties insofar as this is permitted or required by law or is ordered to be binding by a court or authority. 

6. Cookies

RMEA uses so-called "cookies" to expand the range of functions of the web shop and to make it more convenient for the customer to use it. Cookies are small text files that are stored locally in the cache of your Internet browser. The cookies enable, for example, the recognition of the Internet browser. 

The customer has the option of preventing the storage of cookies on his computer by making the appropriate settings in his browser. However, this could limit the range of functions of the offer. 

7. Precautions

REMA takes reasonable precautions to ensure the security of your personal information. Even if REMA endeavors to protect your personal data as well as possible, absolute security cannot be guaranteed when transmitting and storing data. 

8. Data processing

If you have further questions about the processing of your personal data or data protection at REMA, if you want to update your personal data or would like to prohibit processing by REMA, please contact REMA-TIP TOP Vulc-Material AG, data protection, Birmensdorferstrasse 30, 8902 Urdorf, Switzerland

9. Right to information and revocation

1. You are entitled to request information from us at any time about the data we have stored about you, its origin, recipients or categories of recipients to whom this data is passed on and the purpose of storage.
2. If you have consented to the use of the data, you can revoke this consent at any time.
3. You can send information requests, requests for information or objections to data processing by email to info@rema-tiptop.ch.
   
   

10. Data Security

We use the latest technical measures to ensure the security of data, in particular your personal data during transmission and against access by third parties. The measures are adapted to the current state of the art at regular intervals.

11. Collection of personal data for informational use

If you use our website purely for information purposes, i.e. do not order goods, do not create a customer account or otherwise If you transmit information to us, we do not collect any personal data, apart from the data that your browser transmits to us to enable you to visit the website. This data is: 

- IP address
- Date and time of request
- Time zone difference from Greenwich Mean Time (GMT)
- Content of request (specific page)
- Access status/HTTP status code
- Amount of data transferred
- Website from which the request comes
- Browser
- Operating system and user interface
- Language and version of your browser software

12. Further use of functions on our website

In addition to purely informational use, our website offers various services that you can use, for example sending our newsletter. Normally you will have to provide additional personal data that is required to be able to use the relevant service. Additional voluntary information is marked accordingly, if available.

13. Use of our web shop

1. When ordering in our webshop, you can decide to only enter the data required for your order once for the current order or to create a customer account in order to save your data for future purchases. If you do not want this, we will only store your data for the purpose of fulfilling the contract and delete it as soon as we are no longer legally obliged to store it. Mandatory information that is required to process the contracts is marked accordingly. All other details are optional. If you create a customer account under "My Account", the data you provide there will be stored until further notice. You can delete the account at any time via the customer area 
2. In order to process your order, we collect personal data in accordance with section I.1 of this data protection declaration. The responsible body according to section I.2 of this data protection declaration is REMA.
3. Insofar as this is necessary for the fulfillment of the contractually owed service by REMA, the personal data will be collected and stored by REMA. In order to be able to deliver goods to you, we pass on your data to the commissioned shipping company, insofar as this is necessary for the delivery. Any further use (e.g. for sending our e-mail newsletter) will only take place with your consent.
4. In order to be able to make a payment via PayPal, a customer must register at https://www.paypal.com/de/home register. The terms of use of PayPal apply. PayPal is responsible for your payment data entered on the PayPal homepage.
5. If you select the "credit card/MAESTRO" payment method, your payment data collected from us will be transmitted to the appropriate payment service provider depending on the type of card you have selected. The payment service provider is responsible for your payment data.
6. We also forward your data to the respective payment service provider as part of an identity check. If a contract is concluded, we only store the information that the verification was successful.
   
   

14. Use of cookies

1. When using this website, REMA uses so-called "cookies", which are stored on your computer. "Cookies" have the purpose of making our website more user-friendly and effective. A "cookie" is a small text file that is stored on your hard drive by your browser and which then transmits certain data to the entity that set the cookie (in this case, we, REMA). Cookies cannot run programs or transmit viruses to your computer.
2. We use cookies to identify you on subsequent visits if you have registered an account with us. Otherwise you will have to log in again each time you visit.
3. This website uses cookies to the following extent:
   – Transient cookies (temporary scope)
   – Persistent cookies (temporary scope)
   Transient cookies are automatically deleted when you close your browser. These include in particular so-called session cookies, which store a so-called session ID with which various requests from your browser can be assigned to the joint session. In this way, your computer can be recognized when you visit our website again. If you log out or close your browser, the session cookies will be deleted.
   Persistent cookies are automatically deleted after a predefined period. This can vary depending on the cookie. You can delete cookies at any time via the security settings of your browser.
4. For example, to accept third-party To reject cookies or cookies in general, you can configure your browser accordingly. However, you may then not be able to use all the functions of our website.
   
   

15. newsletters

1. Registration for our newsletter uses the so-called double opt-in procedure. This means that we will send you a confirmation email after you have provided your email address. We ask you to confirm within 24 hours that you wish to receive the newsletter. If you do not receive this confirmation, your registration will be automatically deleted. If you confirm that you would like to receive the newsletter, we will store your email address until you unsubscribe from the newsletter. The storage serves the sole purpose of sending you the newsletter. In order to counteract the misuse of your data, we also save your IP address and the respective times when you register and confirm.
2. Only the e-mail address is required to send the newsletter. Further information is voluntary, marked accordingly and is only used to personalize the newsletter. In the event of revocation, this data will also be completely deleted.
3. You can revoke your consent to receive our newsletter at any time. The revocation can be made by clicking on the link contained in the newsletter, by e-mail to info@rema-tiptop.ch or by sending a message to the contact details given in Section I.2. The data you provide will not be passed on to third parties. Your consent is worded as follows: 

YES, I consent to receiving a newsletter tailored to my personal interests. Personalization is carried out by evaluating my user behavior using web beacons (tracking pixels) and your e-mail address, which can be linked to an individual identifier. We record when you read our newsletter, which links you click on and use this to infer your potential personal interests. This data is linked to actions you take on our website. We do not combine this information with other information and only store it in Germany. You can revoke this consent at any time, after which the user data collected from you will be deleted.

4. We would like to point out that your user behavior will be evaluated when the newsletter is sent. For this purpose, the e-mails sent contain so-called web beacons (“tracking pixels”). These are one-pixel image files that are linked to our website. This enables us to evaluate your user behavior, which is done by collecting the data mentioned in point IV. of this data protection declaration and web beacons assigned to your e-mail address, which are linked to your individual identifier. From the data obtained in this way, we create a user profile with which we can provide you with the newsletter with content tailored to your interests. In this context, we record the time at which you read the newsletter, which links you click on and draw conclusions about your personal interests from this. We also link this data to actions that you have taken on our website. Information that we collect in this way is stored by REMA on a server in Germany. You can object to this tracking at any time via the link contained in every e-mail or via the contact options mentioned in paragraph 3.
   
   

16. web tracking; Use of Google Analytics

1. This website uses the web analysis service Google Analytics from Google Inc. Google Analytics uses certain text files, so-called "cookies", which are stored on your computer and enable an analysis of your use of the website. Information about your use generated by cookies is usually transmitted to a Google server in the USA and stored there. If IP anonymization is active on this website, your IP address will be shortened beforehand by Google in EU member states or other contracting states of the Agreement on the European Economic Area. The complete IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. Google uses this information on behalf of REMA to evaluate your use of the website, to create reports on your activity on the website and to provide REMA with other services related to the use of the website and the Internet.
2. The IP address received from your browser by Google Analytics is not merged with other data from Google.
3. By setting your browser configuration accordingly, you can prevent the storage of cookies; however, you may then not be able to use all the functions of this website to their full extent.
4. You can also object to the recording of your website usage and the data generated via cookies (incl. IP address) and their processing by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
5. This website uses Google Analytics with the extension "_anonymizeIp()". This extension shortens IP addresses before further processing, which means that they cannot be linked directly to individuals.
6. Google Analytics is used within the legal framework that has been agreed for the use of the software by the German data protection authorities in cooperation with Google. Third party contact details: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Service: http://www.google.com/analytics/terms/de.html, overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the privacy policy: http://www.google.de/intl/de/policies/privacy.
   
   

17. Social media plugins

1. We currently use the following social media plug-ins:
   Facebook, Google+, Twitter, LinkedIn, Pinterest.
2. In this context, we use the so-called 2-click solution. When you visit our site, no personal data is passed on via these plug-ins. The plug-ins are marked with the initials of the respective provider and only if you click on one of these plug-ins will data that can be linked to your person be transmitted. After clicking on the plug-in, the data is automatically forwarded to the relevant provider and stored there (for US providers on servers in the USA). We have no influence on the collected data and processing operations. In addition, we are not aware of the scope, purpose of data collection and storage periods. The plug-in providers collect data primarily via cookies. Before you click on the corresponding plug-in, you should therefore remove all cookies via the security settings of your browser.
3. After a plug-in has been activated, its provider will be informed that you have visited the relevant subpage on our website. In addition, the data specified in Section IV. of this data protection declaration will be transmitted. According to the company, Facebook only transmits the anonymized IP address in Germany. The transfer is not dependent on whether you have an account with the relevant plug-in provider or are logged in there. If this is the case, the transmitted data will be linked directly to your account. This information is also saved and assigned to your user account when you click on the plug-in button (e.g. when linking to the page). Your contacts will be made aware of this publicly. To prevent your profile from being assigned to you by the relevant plug-in provider, you must log out there before activating the button.
4. This data is stored by the plug-in provider as usage profiles and used for marketing purposes, market research and/or website design. This evaluation is carried out in particular (also for users who are not logged in) for the purpose of personalized marketing and to inform other users of the relevant page about your visit to our website. You can object to the creation of such user profiles with the respective plug-in provider.
5. For what purpose and to what extent your data is collected and processed by the plug-in provider can be found in the data protection declarations of the individual providers, which you can find below. Further information on your rights and the configuration options for protecting your data can be found there.
6. Addresses of the respective plug-in providers and URL with their data protection information: 
7. Facebook:
   Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; Further information on data collection:
   http://www.facebook.com/help/186325668085084; and http://www.facebook.com/about/privacy/your-info.
8. Google:
   Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA;
   https://www.google.com/policies/privacy/partners/?hl=de
9. Twitter:
   Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 95103, USA; https://twitter.com/privacy
10. LinkedIn:
    LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; http://www.linkedin.com/legal/privacy-policy
11. Pinterest:
    Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA
    https://about.pinterest.com/de/privacy-policy
    

18. Rights of the user and other affected persons

If you have a user account, you can view and change all of the information relating to you in the "User Account" section of the REMA website. Since the information on name, gender or date of birth is required to identify the user, changes to this data must be approved by REMA. Information on the order history and, in particular, event-specific consents can also be viewed and edited via the user account.
You have the right to information about your data and can request information about and the correction of your data. You also have the right to object to the processing of personal data and/or to request REMA to delete and/or restrict the use of your personal data. If the processing of personal data is based on a previous consent, you can revoke it at any time.
In special cases, data subjects in EU or EEA countries have the right to receive the data generated when using online services in a structured, common and machine-readable format with which further processing and transmission is possible .
If you have any questions about these rights, you can get in touch with the contact person mentioned in Section I.2.

19. Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The processing of the data entered in the contact form is therefore exclusively based on your consent (Article 6 (1) (a) GDPR). You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations that took place up until the revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

20. Change to the privacy policy

This data protection declaration can be adjusted or changed by REMA at any time without prior notice or notification. The version published on the website rema-tiptop.ch is current and valid. 

If the data protection declaration is part of an agreement with users or other persons, they will be informed of the change by e-mail or other suitable means of REMA in the event of an update. If no objection is made within 30 days, the new privacy policy will be considered agreed. In the event of an objection, REMA has the right to terminate the agreement extraordinarily and without notice in whole or in part, or to restrict or adjust the services to the data subject in order to respond appropriately to the refusal of consent.

 

Email: info@rema-tiptop.ch

As of March 2019